Candlewood Suites-West Springfield, an IHG Hotel

First, I appreciate how accommodating the staff are. They are just so nice and friendly, making sure to address all of our concerns/questions and helping us at all times. The room is also nice, it feels like HOME. My family found comfort since we're able to do a lot of things with the studio suite. We don't need to order any food from outside because we can cook in the room and all the dining/cooking equipment is provided. They also have a pantry that sells a lot of things for a cheap price. My son also enjoyed the pool so much. We're definitely gonna be a regular guest to this hotel♥️

I was really impressed with the layout and cleanliness of the room. Wasn't expecting a kitchen and full fridge. I recommend this spacious one bedroom suite for short and long-term stays. The staff was very nice and the facility was clean. A breakfast sitting area and business area would be nice - I didn't see that. Furthermore, I would definitely stay there again.

It was very comfortable, clean and the staff was accommodating. We enjoyed our stay and would refer friends and family. We look forward to our next stay here when we decide to visit again. The location was convenient and quiet.

The room was spacious and very clean. Seemed to be recently updated since it was very modern. I loved the little kitchen in the room and the snack pantry in the lobby. I didn’t make any purchases but it was nice to see so many snack and drink options available for purchase

The suit was nice especially the full kitchen with a stove! I cooked an amazing meal. The room was very clean and beds were comfortable. The pool was nice but it was full of kids in the hot tub I couldn’t use it, the pool itself was a little too cold for my liking but not a big deal. I also loved the air conditioner, it got so cold! Only major complaint I have is that in the morning my family and I couldn’t shower because there was no hot water. I called and they said that there was an issue with the heating system so we couldn’t shower after using pool, but I guess it’s not there fault :( but overall I would stay again!